Name:   Buteye - Subject:   Auto Owners Insurance Company -- References Date:   2/1/2018 5:37:58 PM

I agree with everything that's being said about USAA and have never had a reason to change. I have been a member since 1963. My first claim with them was during ny first year when I was a new 2nd Lieutenant. I had full coverage(both liability and comprehensive). I had four hub caps stolen off my 1949 Ford vehicle. I filed a claim and was advised that they had a policy change and they were no longer offering full coverage comprehensive on my vehicle. I told them I had not been notified about the change on my vehicle and that if I they changed their policy I should have been notified. I wrote a letter to the President explaining my circumstances and received payment for my hubcaps and a very nice letter of apology signed by the President. With that being said, I will say I believe that my rates over the last couple of years have have been on the high side. Now that the holidays are over I am going to do some rate comparisons just to satisfy myself.