I dealt with them just today

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	Name:	Talullahhound -
	Subject:	I dealt with them just today
	Date:	11/30/2009 7:33:39 PM

My bill suddenly went up $25. So I called the billing number and ended up in a electronic do-loop. When I finally got a human, it was clearly someone in India and someone who could not speak English as we know it. I finally got transfered to someone who must have been in the US. She found me a new deal that reduced my bill below what I have been paying.
While I was ultimately satisfied with the outcome, it took me a great deal of patience and about an hour on the phone to get there.